Explorer Canopies, offers a 12 month warranty from the date of purchase on our canopies. All the accessories, locks, drawer slides, hinges and other miscellaneous items are covered with a 12 month warranty.
Warranty covers all structural and mechanical aspects of the canopies. Warranty does not cover damage caused by accidents, misuse, negligence or malicious damage. Warranty also does not cover any damage caused by natural disaster or severe weather events.
Whilst we make every effort at Explorer Canopies to prevent rust we do not offer a warranty for any rust that occurs (including under powder coat). We also do not provide warranty on general wear and tear. Upon collection of goods Explorer Canopies must be notified with 48 hours of any defects otherwise the defect will be considered natural wear and tear.
Warranty becomes void if product is used for an unintended purpose or is altered from its original form, unsatisfactory installation may also void warranty.
Any warranty claim must be reported to us directly via email at email@example.com. Full details of the product fault as well as photographic evidence will be required before warranty is actioned.
All return freight costs are liable to the purchaser.
If a warranty claim is found to be declined, all costs associated with the warranty claim will become payable by the purchaser.